Delivery

Delivery Information

These delivery notes explain how keelo.store handles timing, route confirmation, and customer availability after an order is submitted.

Delivery windows

Delivery timelines depend on product availability, order confirmation speed, route coverage, and third-party logistics conditions.

Some products may arrive quickly on familiar routes, while others may require additional coordination before dispatch.

Customer availability

Customers should be reachable after placing an order so the team can confirm address, product details, and delivery readiness.

For pay on delivery orders, the buyer must be available to receive and complete pickup or handoff when the order arrives.

Route-specific conditions

Certain locations may require a confirmation fee, revised timing window, or extra delivery coordination depending on distance or logistics constraints.

If a route is temporarily unavailable, the customer may be offered a revised delivery path or a later fulfillment window.