Returns & Refunds

If a customer receives the wrong item or a visibly damaged item, the issue should be reported promptly through the order support channel used for confirmation.

Photos, delivery context, and the order reference may be required before a replacement or refund decision is made.

Return or refund decisions depend on product condition, order history, item category, and whether the issue is operational, transit-related, or post-delivery use.

Products that show misuse, tampering, or damage after successful receipt may not qualify for a refund or replacement.

Approved refunds, where applicable, are processed after internal review and any required return confirmation steps have been completed.

Processing time may vary depending on the original payment method, delivery context, and the nature of the issue raised.